Receptionist - Medical Office - Cardiology Practice

For details and to apply, please visit
Job Title: Receptionist - Medical Office - Cardiology Practice
Company Name: The Cardiac and Vascular Institute
Location: Lake City, Florida
Job Type: Full-Time
Profession: Customer Service/Patient Representative
Career Level: Experienced
1-2 years
Education Level: High School or Equivalent
Job Details:
Greets patients and visitors in a polite, prompt, helpful manner.
Provides any necessary instructions/directions.
Schedules follow-ups and hospital procedures.
Contact outside physicians, to include referrals and issuing verbal test results.
Helps patients needing assistance.
Completes all necessary paperwork such as encounter forms. Uses computer system to generate information necessary for billing.
Updates patient information, collects co-pays, provides any necessary forms needing completion, obtains signatures as necessary.
Maintains clean, orderly waiting area including beverage area and reading materials.
Answers phones in pleasant and timely manner, deals with patient needs expeditiously, involving management as appropriate.
Receives payments from patients, provides account balances and issues receipts.
Processes, codes, balances and posts over-the-counter payments and bank cards.
Reconciles daily cash.
Maintains required patient payment records, reports and files.
Assists with filing patient insurance forms.
Balances cash drawer.
Participates in education activities.
Maintains strictest confidentiality.
Follows clinical protocol in alerting appropriate personnel in emergency situations.
Arrange necessary transportation including cabs, clinic vans.
Performs other duties as required.
Job Requirements:
High school diploma or GED.
Minimum two years experience in customer service including one year experience in cashiering, preferably in a health care setting.
Knowledge of reception tasks, clinic policies/ procedures, patient account policies, paperwork.
Knowledge of how to use office equipment including phone, computer.
Knowledge of customer service concepts including importance of appropriate image.
Knowledge of emergency protocol.
Skill in customer service principles by creating a pleasant waiting room atmosphere.
Skill in developing and maintaining effective working relationships with patients, staff and the public.
Skill in providing current directions to visitors.
Skill in using office equipment and handling paperwork/filing adequately.
Skill in behaving appropriately in all situations including emergencies.
Ability to communicate clearly and positively in person and on the phone with all types of customers and can establish/maintain cooperative working relationships.
Ability to project a pleasant and professional image.
Ability to follow oral and written instructions.
Ability to organize and prioritize tasks effectively.
Ability to make mathematical computations.
Ability to file correctly by alphabetic or numeric systems.
Ability to maintain attractive lobby/waiting areas.
About The Cardiac and Vascular Institute:
Interventional Cardiologists of Gainesville, PA strives to provide the highest quality cardiovascular care to the residents of North Central Florida through state-of-the-art diagnostic and therapeutic technologies and patient self-involvement in their own health care.
We are an equal opportunity employer.
For details and to apply, please visit
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